Information Technology
Instructional Specialist
Pune, Maharashtra, India


Job title

Instructional Specialist


Operational Excellence

Report To

Sayantika Mitra

No of yrs. of exp

3 years

Work Location


No of Positions


Assigned Recruiter

Sagar Guha

Talent Partner

Meenakshi Mahajan


Version Control

Version No.



Updated by


19 June 2020


M. Baerson


It’s Time For A Change…

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely—56.7% in year-over-year revenue growth in 2016. Are we recognized? Definitely. We have been named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016 and 2017, and one of the “50 Great Places to Work” in 2017 by Washingtonian, and our CEO was number one on Glassdoor’s 2015 Highest-Rated CEOs for Small and Medium Companies. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.


Position summary
Under the supervision of the Sr. Director/Director of Health Plan Services (HPS) Training & Development, the Instructional Specialist will develop and assist in the development of training materials, exercises and structured activities designed to develop exceptional operational team members. The Instructional Specialist will facilitate in person and virtual classes as well as be responsible for the evaluation of training effectiveness, identification of knowledge gaps, recommendation of training solutions to address identified training opportunities, collaboration with leadership to determine desired results and creation of action plans to produce them. The Instructional Specialist is also accountable to support departmental and organizational initiatives.


Essential functions

This position’s main responsibilities will include, but are not limited to the following:

  • Facilitate instructor-led classroom and virtual training using a variety of training methods, tools, and software programs
  • Develop and maintain training materials, workflow documents, Standard Operating/Desktop Procedures, and job aids
  • Periodical review of operational departmental policies and procedures (P&P)
  • Assist operational team to update P&P documents
  • Communicate P&P updates and changes department wide
  • Collaborate with operational leadership to review evidence of adherence to procedural controls and ensure individuals responsible for non-adherence are re-trained when necessary
  • Ensure Department Policies and Procedures and Desktop Procedures are cross referenced to one another where applicable
  • Partner with department leads to identify required training by role and experience level
  • Communicate process changes that have broad impact across the training team
  • Train new and existing employees in their role functions
  • Create instructor-led training agendas
  • Provide feedback on training program content and supporting documentation
  • Utilize assessments and evaluation tools to gauge trainee knowledge and skill gaps
  • Provide weekly customized coaching and feedback sessions for each trainee
  • Report progress of training classes and trainees to the operational leadership team
  • Analyze reports to track trending performance and to identify opportunities for improvement
  • Evaluate training effectiveness by auditing trainee work-product
  • Provide feedback and solutions to achieve predetermined benchmarks and goals
  • Maintain administrative documentation including but not limited to training agendas, attendance sheets and assessment scores to demonstrate trainee compliance with department requirements
  • Work with the operational leadership team to identify error trends, monitor productivity, and support the quality standards program for all trainees and staff
  • Work with the Market team to facilitate end-user client training

Academic Qualification

  • Bachelor’s Degree (preferred)


Minimum 3 years’ experience in healthcare industry

Minimum 1 year leading presentation for both small and large groups

Minimum 1 year training developed content

Strong written and verbal communication

Proficiency with Microsoft Office

Job Alerts