Customer Service
Administrative Coordinator, Customer Service
Brea, CA, United States

It’s Time for A Change…

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.

Are we growing? Absolutely about 40% in year-over-year revenue growth in 2018. Are we recognized? Definitely. We have been named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019, and One of the “50 Great Places to Work” in 2017 by Washingtonian. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

New Century Health merged with Evolent Health in 2018 and continues to lead transformative change in specialty care management as an Evolent company. Within the Evolent ecosystem of provider-centric solutions for value-based care, our New Century Health team focuses on cost and quality improvement for oncology and cardiology specialty care. With more than 15 years of proven results, New Century Health generates insights and drives cutting edge innovation through its clinical capabilities and deep understanding of health care informatics, physician management and health care technology systems development. Together, Evolent and New Century Health are harnessing the power of our combined organizations to improve the health of the nation. Join the New Century Health team and put your passion to work for transforming the U.S. health care landscape for patients, providers and payers. 

Who You’ll Be Working With:

The Administrative Coordinator, Customer Service, will work directly with the Customer Service department and will be responsible for completing patient and provider notifications to inform of approved medical treatment in accordance with departmental policies, regulatory requirements, and client/CMS contractual agreements. Along with providing exceptional customer service, this role is held accountable to performance metrics to ensure service level agreements are met. This role routinely contacts the provider offices, Health Plans or patients to complete notifications.

 

What You’ll Be Doing:

Make telephonic outreach to health plans, provider offices and patients.

Complete notifications telephonically as well as by generating letter notifications to inform of authorized medical treatment requests.

Utilize engagement strategies to build rapport.

Accurately document information received from members, provider offices, and health plan clients into New Century Health’s online clinical system.

Perform clerical duties such as faxing and scanning documents, creating shipping labels, preparing letters and parcels using office machines, such as printers, photocopies, scanners, facsimile machines, telephone and voice mail systems and computer-based programs such as Microsoft Office.

Support UM functions by performing activities that do not require evaluation or interpretation of clinical information.

Assist in completing daily tasks by participating in meetings and working closely with the management team and Client Services staff.

Perform other duties as assigned.

The Experience You’ll Need (Required):

Strong attention to detail and organization. 

Strong listening skills.

Ability to use positive language and exercise patience.

Good Interpersonal, oral and written communication skills. 

Integrity and discretion to maintain confidentiality of members, employee and physician data.

Ability to work in a team environment. 

 

Finishing Touches (Preferred):

Bilingual English and Spanish (strongly preferred).

Willingness to learn new skills. 

Strong work ethic built on a foundation of proactivity and teamwork. 

Computer proficiency in Microsoft Office. 

We are looking for team members who possess enthusiasm, a strong work ethic, integrity, who are kind and empathetic, have a sense of humor, and who enjoy working for a collaborative, team-oriented system. 

 

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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